Responsible business is not a separate activity bolted onto commercial operations; it is a set of standards that shape how those operations are run. For ERAM, that means managing environmental and safety impact to recognised standards, holding to clear ethics and compliance rules, sourcing responsibly, and supplying equipment that helps customers use less energy. These commitments sit within the group's wider ESG framework, organised around five pillars — Planet, People, Partners, Ethics & compliance, and Community.
Environmental management
ERAM operates an environmental management system certified to ISO 14001:2015. In a distribution business the environmental footprint is concentrated in warehousing, transport and the handling of regulated products — above all refrigerants. Refrigerant stewardship, correct handling under the EU F-Gas framework, and the shift toward lower-GWP refrigerants such as R32 are central to how ERAM manages its own impact and supports customers in managing theirs.
Certification is not the achievement in itself; it is a discipline. An ISO 14001 system requires objectives, monitoring and continual improvement rather than a one-off statement of intent, which keeps environmental performance under active management as the business and its product ranges change.
Occupational health and safety
A distributor moves heavy goods, operates warehouses and works alongside contractors on live sites. ERAM manages occupational health and safety to ISO 45001:2018, the international standard for OH&S management systems. The aim is straightforward: people who work for ERAM, and those who work near its operations, go home unharmed. Safety equipment and PPE are also part of what ERAM distributes, which keeps the subject close to daily practice rather than confined to policy. Handling refrigerants, working at height and moving loads all carry real risk, and a managed safety system is how those risks are controlled consistently rather than left to individual judgement.
Ethics and compliance
Trust in a distributor rests on how it behaves when no one is watching. ERAM maintains a group-wide anti-corruption policy aligned with the principles of ISO 37001, alongside clear commitments on how it deals with customers, suppliers and channel partners. A confidential whistleblowing channel allows concerns to be raised and addressed, and compliance with GDPR and Kosovo's data-protection law governs how personal data is handled.
Responsible sourcing and supplier standards
Much of a distributor's real-world impact sits in its supply chain. ERAM works to a supplier code of conduct and applies channel-partner standards intended to bring transparency and responsibility to sourcing. Authorised supply is part of this: dealing with manufacturers and their approved routes to market keeps products genuine, traceable and properly warranted, and keeps counterfeit or grey-market goods out of the chain. For customers, that traceability is also a safety and compliance benefit: the provenance of a product, and the standards it was manufactured to, can be established when it matters.
Supplying efficient, low-carbon equipment
The largest contribution a technical distributor makes to decarbonisation is in the products it puts into buildings. Efficient heat pumps, high-performance ventilation with heat recovery, LED lighting, controls and building automation all reduce the energy a building consumes over its life — a far bigger lever than the footprint of distribution itself. Helping customers select efficient equipment is therefore both good engineering and the most material environmental action available to us.
ERAM publishes an annual sustainability report covering these commitments, with the first formal report covering the 2025 baseline year. Read more on our sustainability pages, or explore the policies in the Compliance Center.
