Built for the trade.
ERAM Pro is the trade account for resellers, installers, contractors and specifiers working in Kosovo and the wider Western Balkans. One account gives you trade pricing, a named account manager, technical and compliance support, and the stock availability that keeps projects moving — across the full 20-sector authorised catalogue.
Three kinds of trade professional, one account
ERAM Pro is not one-size-fits-all. A reseller, an installer and a project specifier each need something different from a distributor, so the account is configured to the way you actually buy.
Resellers & distributors
Retailers, builders' merchants and regional distributors buying to re-sell.
- Tiered wholesale pricing set on assessed volume
- Stock allocation and forward-order planning
- Drop-ship to your customer where agreed
- Authorised-brand supply with full documentation
Installers & contractors
HVAC-R fitters, electricians, plumbers and mechanical contractors buying to install on the job.
- Trade account pricing applied automatically
- Counter collection and site delivery across Kosovo
- F-Gas compliant refrigerant supply and handling
- Toshiba warranty support and in-country spare parts
Specifiers & EPCs
Consulting engineers, design offices and EPC contractors specifying equipment for projects.
- Technical specification and equipment sizing
- Priced quotation against a full bill of quantities
- Compliance documentation (EN 378, F-Gas)
- Phased call-off against a project programme
The tools the trade actually needs
Every approved Pro account carries the same three groups of capability. What changes between accounts is the pricing tier, the credit position and the level of technical involvement.
Trade pricing
A pricing tier matched to your trade and assessed volume, applied automatically to every order — online, at the counter and through your account manager.
Quotations & BoQ pricing
Request a priced quotation against a full bill of quantities and convert an approved quotation straight into an order without re-keying.
Credit terms
Approved trade accounts may apply for credit terms suited to project cash-flow, subject to assessment and periodic review.
Stock visibility
See availability across locations before you commit to a job timeline, so programme dates are set against real stock rather than assumptions.
Fast reordering
Reorder a previous job's full line list in a single action from your account history — useful for repeat installations and maintenance runs.
Collection & delivery
Collect from any of six locations or take scheduled regional delivery. See logistics & delivery for lead times and coverage.
Dedicated account manager
A named contact who knows your business, your projects and your typical order — not a general enquiry queue.
Technical support
Specification, sizing and compliance support from people who work in HVAC-R, electrical, plumbing and fire & security every day.
Documentation
VAT invoices, warranty paperwork, declarations of conformity and authorised-supply documentation issued with every order.
From application to delivery in four steps
Apply
Open a Pro account online or at your local ERAM branch. Tell us your trade, your sectors and your typical order volume.
Get approved
We verify your trade status and business registration, then set your pricing tier and, where requested, your credit position.
Order your way
Order online, at the counter or through your account manager. Your Pro pricing is applied automatically on every channel.
Collect or take delivery
Collect from any of six locations or take scheduled regional delivery, and reorder a past job in a single click.
What we need to open your account
ERAM Pro is a business-to-business account. It is available to registered businesses trading in the sectors we supply; it is not a consumer scheme. The documentation below is what we typically request at application.
| Requirement | What this means in practice |
|---|---|
| Registered business | Business registration certificate and fiscal/VAT number for the applying entity. Sole traders and companies are both eligible. |
| Trade activity | Evidence that you resell, install or specify in one or more of the sectors we supply — for example a licence, a portfolio of works, or references from existing counterparties. |
| Authorised contact | A named person authorised to place orders and, where applicable, to bind the business to credit terms. |
| Delivery & invoicing details | Registered address for invoicing and one or more delivery or site addresses. |
| Credit application (optional) | Where credit terms are requested, additional financial information and a credit assessment apply. Accounts can operate on a pro-forma basis in the meantime. |
| Sector-specific certification | For controlled product groups — notably fluorinated refrigerants — proof of the relevant handling certification is required before supply. |
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Final documentation requirements, pricing tier and any credit position are confirmed in writing at approval. ERAM reserves the right to decline or withdraw a trade account in line with its commercial and compliance policies.
How a Pro account works day to day
| Item | Basis | Detail |
|---|---|---|
| Pricing | Tiered trade pricing, set at approval and reviewed periodically against actual volume. Applied automatically across all ordering channels. | Request pricing → |
| Quotations | Priced quotations against a bill of quantities, with a stated validity period; approved quotations convert directly into orders. | Request a quotation → |
| Project supply | Phased call-off, consolidated delivery and programme alignment for multi-package projects. | Project supply → |
| Payment | Bank transfer, card and cash on delivery; credit terms where separately approved. | Discuss terms → |
| Delivery | Collection from six locations, plus scheduled delivery across Kosovo and the region. | Logistics & delivery → |
| Returns | Trade returns are handled under the group returns policy; special-order and cut-to-length items may be excluded. | Returns policy → |
| Warranty | Manufacturer warranty, administered by ERAM as authorised distributor, with in-country spare-parts support. | Warranty information → |
| Documentation | VAT invoice, delivery note, warranty documentation and technical datasheets issued or available on every order. | Downloads → |
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This table summarises how trade accounts normally operate. It is not a contract. The commercial terms applying to your account are those confirmed in writing at approval and in ERAM's general terms of sale.
One account, twenty sectors
A Pro account gives you the whole authorised catalogue — so a single supplier, a single invoice and a single delivery can cover work that would otherwise be split across four or five merchants.
Authorised brand supply
ERAM is the exclusive distributor of Hisense in Kosovo and the official distributor of Toshiba, alongside 40-plus authorised brands including Systemair, Honeywell, Siemens, Carel, Fluke, Watts, Delta Plus and Kaimann. Supply through a Pro account is authorised supply, with the documentation that comes with it.
See the brand portfolio →Sector detail
Each sector page sets out the product families, the brands we carry and the technical support available — useful when you are specifying rather than reordering.
Browse the 20 sectors →Support that goes past the invoice
Sizing & selection
Equipment sizing, selection and alternatives against a specification or a bill of quantities, including value-engineered options where a specification allows equivalents.
F-Gas & EN 378
Refrigerant supply handled in line with the EU F-Gas Regulation and EN 378 safety requirements, with certification checks before controlled products are released.
Warranty & spare parts
As official Toshiba distributor in Kosovo, ERAM provides warranty service and in-country spare-parts support directly.
Questions we are asked before opening an account
Who can open an ERAM Pro account?
Registered businesses that resell, install or specify products in the sectors ERAM supplies — including retailers and distributors, installation and mechanical contractors, consulting engineers and EPC contractors. ERAM Pro is a business-to-business account and is not available to consumers.
How long does approval take?
Approval depends on how quickly the required documentation is provided and, where credit terms are requested, on the credit assessment. Accounts requesting pro-forma terms are normally faster to open than accounts requesting credit. Your account manager confirms the expected timeline when your application is received.
How is my pricing tier set?
Your tier is set at approval, based on your trade, the sectors you buy in and your assessed volume. It is reviewed periodically against actual purchasing. Pricing is applied by the account system on every channel, so the price you see online is the price you pay at the counter.
Do I need a separate login for the shop?
No. Your Pro account and the online shop are the same account. Trade pricing, quotations, order history and reordering appear in My Account on shop.eram-group.net once your account is approved.
Can several people from my company order on the account?
Yes. Additional users can be added to a trade account, with the authorised contact confirming who may place orders. This is managed from My Account, or by your account manager.
Can I buy refrigerants on a Pro account?
Yes, subject to certification. Fluorinated refrigerants are controlled products: ERAM verifies the relevant handling certification before releasing them, in line with the EU F-Gas Regulation. Your account manager will confirm what is required for your business.
Do you supply outside Kosovo?
Yes. ERAM's core market is Kosovo, with activity across Albania, North Macedonia and the wider Western Balkans. Delivery arrangements and lead times outside Kosovo are confirmed case by case — see logistics & delivery or speak to your account manager.
What if I need a product ERAM does not stock?
Tell your account manager. As an authorised distributor for more than 40 brands across 20 sectors, ERAM can frequently source to specification or propose a technically equivalent alternative, including on special order for project supply.