Warranty Information
Products supplied by ERAM carry the manufacturer's warranty. This page explains what that covers, how to make a claim, and the service support available in Kosovo.
Manufacturer warranty
Products are covered by the warranty of their manufacturer. Warranty length and terms vary by brand and product category — the applicable period is stated on the product documentation and invoice. As an authorised distributor, ERAM supplies genuine, warranty-backed product with full documentation.
What is typically covered
- Manufacturing defects in materials and workmanship for the stated warranty period.
- Repair or replacement of defective parts, per the manufacturer's terms.
What is typically not covered
- Damage from incorrect installation, misuse, or failure to maintain the product.
- Installation by non-qualified persons where the manufacturer requires certified installation.
- Normal wear, consumables, and cosmetic damage.
- Refrigerant-handling work carried out by non-F-Gas-certified personnel.
Warranty service & support
ERAM stands behind the products it supplies. As the official distributor of Toshiba in Kosovo, ERAM provides warranty service and in-country spare-parts support for Toshiba air conditioning. For other brands, our technical team will handle your warranty claim or direct it to the correct service channel. ERAM provides service for warranty purposes; it does not carry out on-site installation or routine maintenance.
How to make a warranty claim
- Gather your proof of purchase (VAT invoice or order number) and the product/serial details.
- Contact service@eram-group.net describing the fault.
- We assess the claim, liaise with the manufacturer or service partner, and arrange repair or replacement per the warranty terms.
Contact
Warranty and service: service@eram-group.net · +383 49 205 822.