Home/Services
Services

The service layer around the product.

ERAM is more than distribution. Around every order we add authorised supply, technical support, warranty service and reliable delivery — the expertise that gets the right product to site and keeps it working. Services are organised in three tiers.

Essential

Included on every order

  • Authorised supply of genuine product under exclusive and authorised manufacturer agreements.
  • Stock and availability across ERAM's locations, the online shop and trade channels.
  • Reliable delivery to site — correct and on time.
  • EUR pricing and product documentation.
  • Warranty administration and genuine spare parts.
Advanced

For trade and project accounts

  • ERAM Pro trade account — ordering, pricing and order tracking across channels.
  • Project quotations and contract pricing schedules.
  • Specification, sizing and compliance support from the sector technical teams.
  • Certified-installation backing — technical support for your qualified installers.
  • Warranty service and in-country spare-parts support.
Premium

For large and specified projects

  • Single-source coordination across sectors for large or multi-trade projects.
  • Specification support for architects, engineers and specifiers.
  • Take-off and project-enquiry support with the sector teams.
  • Genuine product and proper brand representation for tendered and public-sector work.
A note on installation. ERAM provides warranty service and in-country spare-parts support. On-site installation and routine maintenance are carried out by your own qualified installer — whom we back with genuine product, documentation and technical support.
In practice

Where the service layer actually sits.

Two of these are ERAM’s own service department. The third is a customer’s bench — the work the product has to survive after it leaves ours.

An electronics assembly and test bench: populated circuit boards laid out on an ESD mat, with an oscilloscope, a stereo microscope, a magnifier lamp, a soldering station and racked component reels behind.
Authorised supply Board-level work only holds up if the part is the part the datasheet describes. This is a customer’s bench, not ERAM’s — and what the group is answerable for is the part on it: genuine product under a manufacturer agreement, with the documentation that proves its origin, checkable before it is soldered down rather than after the board fails.
A personal protective equipment store: hard hats, safety glasses, respirators and gloves racked above a central bench, with high-visibility jackets, fall-arrest harnesses and safety boots along the wall.
Stock and availability Protective equipment is needed the morning the crew arrives, not the week after. This is ERAM’s own store — racked, sized and ready to issue — and behind it sit the locations, the online shop and the trade counter that put the same lines in front of a site the same day.
Three ERAM technicians at work in the group’s service workshop: one stripping an electric motor on the front bench, one gauging an opened outdoor refrigeration unit, one on a fan assembly, with test benches and tool cabinets down the hall.
Warranty service and spare parts Equipment that stops is a warranty question and a parts question on the same day. This is where ERAM answers both: the group’s own service department, with spare parts held in-country. Installation and routine maintenance stay with your qualified installer, backed by genuine product and documentation.

Open a trade account or send a project enquiry.

ERAM Pro unlocks account pricing, quotations and order tracking. For specified or multi-trade projects, talk to the sector teams directly.

Open ERAM Pro accountSend a project enquiry