Services
The service layer around the product.
ERAM is more than distribution. Around every order we add authorised supply, technical support, warranty service and reliable delivery — the expertise that gets the right product to site and keeps it working. Services are organised in three tiers.
Essential
Included on every order
- Authorised supply of genuine product under exclusive and authorised manufacturer agreements.
- Stock and availability across ERAM's locations, the online shop and trade channels.
- Reliable delivery to site — correct and on time.
- EUR pricing and product documentation.
- Warranty administration and genuine spare parts.
Advanced
For trade and project accounts
- ERAM Pro trade account — ordering, pricing and order tracking across channels.
- Project quotations and contract pricing schedules.
- Specification, sizing and compliance support from the sector technical teams.
- Certified-installation backing — technical support for your qualified installers.
- Warranty service and in-country spare-parts support.
Premium
For large and specified projects
- Single-source coordination across sectors for large or multi-trade projects.
- Specification support for architects, engineers and specifiers.
- Take-off and project-enquiry support with the sector teams.
- Genuine product and proper brand representation for tendered and public-sector work.
A note on installation. ERAM provides warranty service and in-country spare-parts support. On-site installation and routine maintenance are carried out by your own qualified installer — whom we back with genuine product, documentation and technical support.
Open a trade account or send a project enquiry.
ERAM Pro unlocks account pricing, quotations and order tracking. For specified or multi-trade projects, talk to the sector teams directly.