Reach the right team first time.
Six audience-segmented channels into the company. For routine commercial enquiries on products and pricing, please use the e-commerce property at shop.eram-group.net — it is faster than email.
Phone / WhatsApp +383 49 205 822 · Head office: Lipjan (greater Prishtina) — see Locations.
Procurement & large projects
For project-led purchasing, framework agreements, EPC partnerships.
Technical sales
HVAC specification, BIM/CAD, EN 378 compliance, project sizing.
Service & warranty
Warranty claims and warranty service support for the brands we distribute.
Reseller & partners
Become a reseller, partner pricing, training, certification.
Press & media
Press enquiries, interview requests, photography permissions.
Investor relations
For lenders, banks, IFI counterparties. Material non-public information under NDA.
Supplier & distribution
Manufacturers and suppliers seeking a route to market in Kosovo and the region.
Installer & professional
Trade access, professional pricing, technical documents and warranty support.
Careers & recruitment
Applications, work experience and recruitment enquiries.
Compliance & governance
Codes of conduct, anti-corruption, ESG and certification queries.
Data protection
Data subject requests and privacy enquiries under Law 06/L-082.
Whistleblowing
Confidential reporting of suspected misconduct. See the reporting channel.
Security
Responsible disclosure of security issues affecting our systems.
Accessibility
Barriers encountered on this website and requests for an alternative format.
General enquiries
Anything that does not fit the teams above.
Send a message
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